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FAB-BILASPUR-99261
Terms And Conditions
1. CONTRACTUAL RELATIONSHIP

These Terms of Use ("Terms") govern the access or use by you, an individual, from within India of applications, websites, content, products, and services (the “Services”) made available by Fabrico Cleaning Solutions Private Limited, a private limited company established in India, having its registered office at Plot No. 336, S.F. UDYOG VIHAR, PHASE IV GURGAON Gurgaon HR 122015 IN (“Fabrico”).

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Fabrico. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior written agreements with you.

Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

Fabrico may restrict you from accessing or using the Services, or any part of them, immediately, without notice, in circumstances where Fabrico reasonably suspects that:
  • you have, or are likely to, breach these Terms; and/or
  • you do not, or are likely not to, qualify, under applicable law or the standards and policies of Fabrico and its affiliates, to access and use the Services.

Fabrico may terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof:
  • immediately, where Fabrico reasonably suspects that:
    • you have, or are likely to, materially breach these Terms; and/or
    • you do not, or are likely not to, qualify, under applicable law or the standards and policies of Fabrico and its affiliates, to access and use the Services; or
  • on 30 days' written notice to you, where Fabrico, acting reasonably, terminates these Terms or any Services for any legitimate business, legal or regulatory reason.

Without limiting its other rights under these Terms, Fabrico may immediately restrict or deactivate your access to the Services if you breach the Community Guidelines at any time.

You may terminate these Terms at any time, for any reason.

Fabrico may amend the any policies or supplemental terms (including the Community Guidelines) related to the Services from time to time. Fabrico will provide you with at least 30 days' written notice in the event of a material change to any policies or supplemental terms that detrimentally affects your rights under these Terms. Amendments will be effective upon Fabrico’s posting of such amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting, or after the expiry of the notice period (whichever is later), constitutes your consent to be bound by the Terms, as amended.

MODIFICATIONS TO TERMS OF USE AND/OR PRIVACY POLICY

Fabrico reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and Fabrico will post the amended Terms at the domain of www.fabrico.in/terms. It is your responsibility to review the Terms of Use for any changes and you areencouraged to check the Terms of Use frequently. Your use of the website (www.fabrico.in) (“ Website”) or Applications (as defined below) (collectively “Fabrico Platform”) following the date that amendments to the Terms of Use take effect will signify your assent to and acceptance of any revised Terms of Use. If you do not agree to abide by these or any future Terms of Use, please do not use or access the Fabrico Platform.

PRIVACY POLICY

Fabrico has established a Privacy Policy that explains to users how their personal information is collected and used.

The Privacy Policy is located at: Privacy Policy. The Privacy Policy contains information about how users may seek access to and correction of their personal information held by Fabrico and how they may make a privacy complaint.

The Privacy Policy is hereby incorporated into the Terms of Use set forth herein. Your use of this Website and/ or the Applications is governed by the Privacy Policy.

Fabrico may disclose users’ personal information to third parties. Fabrico may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a third party and such information or data is necessary to resolve the complaint, dispute or conflict. Fabrico may also provide to a law enforcement agency, statutory body, governmental agency and/or investigative agency any necessary information (including your contact information) if required by law or in furtherance of any investigation involving you and a third party and such information or data is necessary towards the enquiry/investigation that is being carried out by the said body and/or agency as the case may be.

2. PAYMENT & BILLING

  • We accept payment in cash, cards, e-wallets, net banking and other convenient payment methods.
  • You may get an estimate of the bill amount at the time of handing over the garments at the time of pick up.
  • Ensure to take original bill or challan copy after due delivery of articles to be processed.
  • Original bill or challan copy needs to be presented at the time of delivery of processed articles.
  • The exact bill amount will be informed to the customer via SMS after garments are booked at the store.
  • The Invoice will be handed over to the customer at the time of Delivery.
  • All advance payment must be recorded in the Pickup Slip and signed by the Pickup executive.
  • All advance payment must be recorded in the Pickup Slip and signed by the Pickup executive.
  • If original bill or challan is lost or could not be produced at the time of delivery, the delivery of processed article shall be made to the owner only after verifying his/her credential.
  • Express/Urgent delivery of articles would be charged 25% extra over the regular tariff.
  • Customers are requested to examine the articles at the time of delivery. We would not be held responsible for any damages that are found 24hrs after delivery of processed articles.
  • If not satisfied with the quality of any service offered, customers should get in touch with the store or the company customer care within 24 hours for resolution.
  • Fabrico is not responsible for fastness, colour bleed, colour running, shrinkage, damages to embellishments or embroidery work on the articles during processing.
  • At Fabrico, we put our best efforts to remove any stains or unwanted marks on the clothes; however we cannot guarantee 100% removal of stains or marks. Customers will have no claim whatsoever or no rights to ask for deduction in processing charges on account of this.

3. BOOKING

  • The stores operate from 8 AM to 10 PM, 7 days a Week.
  • You can schedule a service through our mobile app, website or by calling us.
  • Minimum booking amount eligible for free Pick up & drop is Rs. 250/-
  • Customers need to count their clothes at the time of pickup and verify it on the pickup slip given by the Rider.
  • No claims for garment loss will be entertained if any mismatch is reported after successful delivery.
  • We try to deliver the garments exactly on the date & time mentioned on the Pickup Slip. However, FABRICO CLEANING Solutions Pvt Ltd is not responsible for any delay caused by uncontrollable incidents.
  • We examine each garment after we receive them at our outlet and notify if any damage is observed. However, few exceptions are considered under manual error and Fabrico Cleaning solutions will not be held responsible for any pre-damaged article or any damage that cannot be caused by process/products used at out outlets.
  • FABRICO may or may not call you before delivery. If you prefer a confirmation call before delivery, please inform our Rider during the Pickup and mention along with any special instruction on the Pickup Slip provided to you.
  • We do not accept any accessory that is not to be processed.
  • All accessories which can be detached from the garment will be counted as separate items and charged separately.

4. COMPENSATION & DISCLAIMER

  • Dry Cleaning: In case of loss or damage to the garment caused by Fabrico and proven, the compensation amount shall not be more than 10 times of cost of processing that garment or Rs. 3000/- whichever is lower.
  • Laundry (per Kg): In case of loss or damage to the garment caused by Fabrico and proven, the compensation amount shall not be more than 10 times of cost of processing that garment or Rs. 500/- whichever is lower. Cost of processing here will be derived by proportionately dividing the order total of respective articles by the number of articles.
  • We take no guarantee of colour bleed in laundry. You are advised not to give clothes that may bleed colour in laundry. Such garments may be given for dry-clean.
  • The prices are subject to change without prior notice.
  • Any issue with respect to Quality has to be reported to store or customer care within 24 hours of delivery.

5. YOUR USE OF THE SERVICES

User Accounts.

In order to use most aspects of the Services, you must register for andmaintain an active personal user Services account ("Account"). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, unless a specific Service permits otherwise. Account registration requires you to submit to Fabrico certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Fabrico in writing, you may only possess one Account.

User Requirements and Conduct.

The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes. You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity or other method of identity verification to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity or other method of identity verification.

No Discrimination.

Fabrico prohibits discrimination against Third Party Providers based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic that may be protected under applicable law. Such discrimination includes, but is not limited to, any refusal to accept services based on any of these characteristics. If it is found that you have violated this prohibition you will lose access to the Fabrico platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services provided in compliance with these laws and the relevant applicable terms are permissible.

Text Messaging.

By creating an Account, you agree that the Services may send you text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from Fabrico at any time by informing Fabrico of your decision to stop receiving such text (SMS) messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

Promotional Codes.

Fabrico may, in Fabrico’s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider’s services, subject to any additional terms that Fabrico establishes on a per promotional code basis ("Promo Codes"). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Fabrico; (iii) may be disabled by Fabrico at any time for any reason without liability to Fabrico; (iv) may only be used pursuant to the specific terms that Fabrico establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. Fabrico reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Fabrico reasonably determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

User Provided Content.

Fabrico may, in Fabrico’s sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Fabrico through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). Any User Content provided by you remains your property. However, by providing User Content to Fabrico, you grant Fabrico a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Fabrico’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Fabrico the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor Fabrico’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation; and (iii) you are not providing feedback for services performed by you in your capacity as a service provider on the platform.

You agree to not provide User Content that is defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, ethnically objectionable, disparaging, relating or encouraging money laundering of gambling, libelous, hateful, racist, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Fabrico in its sole discretion, whether or not such material may be protected by law. Fabrico may, but shall not be obligated to, review, monitor, or remove User Content, at Fabrico’s sole discretion and at any time and for any reason, without notice to you.

Network Access and Devices.

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Fabrico Platform and any updates thereto. Fabrico does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

6. DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY.

LIMITATION SUBJECT TO LOCAL CONSUMER LAW

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING THE RELEVANT CONSUMER LAW LEGISLATION.

DISCLAIMER.

EXCEPT AS REQUIRED OF FABRICO UNDER THE CONSUMER GUARANTEES, THE SERVICES ARE PROVIDED "AS IS" AND “AS AVAILABLE.” FABRICO DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. FABRICO DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, INCLUDING THE RELEVANT CONSUMER LAW LEGISLATION.

LIMITATION OF LIABILITY.

IF YOU ARE ACQUIRING THE SERVICES AS A CONSUMER, FABRICO'S LIABILITY FOR A FAILURE TO COMPLY WITH A CONSUMER GUARANTEE IS LIMITED TO: IN THE CASE OF SERVICES SUPPLIED TO YOU AS PART OF THE SERVICES UNDER THIS AGREEMENT, THE SUPPLY OF THE RELEVANT SERVICES AGAIN, OR THE PAYMENT OF THE COST OF RESUPPLYING THE SERVICES.

FABRICO'S LIABILITY TO YOU FOR A BREACH OF ANY CONDITION, WARRANTY OR TERM OF THIS AGREEMENT THAT IS NOT A BREACH OF A CONSUMER GUARANTEE IS LIMITED IN THE FOLLOWING WAY: FABRICO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF FABRICO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FABRICO SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF FABRICO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FABRICO SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND FABRICO’S REASONABLE CONTROL. IN NO EVENT SHALL FABRICO’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED RUPEES THEN THOUSAND (INR 10,000).

FABRICO’S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE HOME-BASED SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT FABRICO HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY HOME-BASED SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

FABRICO WILL MAINTAIN A COMPLAINTS MANAGEMENT FRAMEWORK, AND WILL MANAGE THIS FRAMEWORK ON BEHALF OF THIRD PARTY PROVIDERS, IN A REASONABLE WAY AND IN ACCORDANCE WITH THE NON-EXCLUDABLE REQUIREMENTS OF THE RELEVANT CONSUMER LAW LEGISLATION.

NOTWITHSTANDING ANYTHING CONTAINED IN THESE TERMS, FABRICO WILL NOT BE DEEMED TO BE IN DEFAULT OR BE RESPONSIBLE FOR DELAYS OR FAILURES IN PERFORMANCE RESULTING FROM ACTS BEYOND THE REASONABLE CONTROL OF FABRICO. SUCH ACTS SHALL INCLUDE BUT NOT BE LIMITED TO ACTS OF GOD, RIOTS, ACTS OF WAR, EPIDEMICS, PANDEMICS, TRADE EMBARGOES, FIRE, TYPHOONS, EARTHQUAKES, OTHER NATURAL DISASTERS. ETC.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING ANY OF THE NON-EXCLUDABLE REQUIREMENTS OF THE RELEVANT CONSUMER LAW LEGISLATION.

Indemnity.

You agree to indemnify and hold Fabrico and its affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the services; (ii) your breach or violation of any of these Terms; (iii) Fabrico’s use of your User Content; or (iv) your violation of the rights of any third party,including Third Party Providers ("Losses").

Your liability under this clause shall be reduced proportionately if, and to the extent that, Fabrico directly caused or contributed to any such Losses.

7. GOVERNING LAW; ARBITRATION.

There are a number of mechanisms available to you to resolve any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability or with the services provided by a Third Party Provider (any "Dispute"). Fabrico or its affiliates operate a complaints process to allow you to make complaints about Fabrico or Third Party Providers, and Fabrico or its affiliates also manage refunds to you in relation to those complaints. Fabrico or its affiliates will operate this complaints process in a reasonable manner. You agree and acknowledge that you must raise any Dispute with the Services or the services provided by a Third Party Provider as soon as is practicable, but no later than 48 hours from the time the Dispute arises. If you fail to raise a Dispute within 48 hours from the initial occurrence of such Dispute, Fabrico shall be under no obligation to resolve such Dispute. If a Dispute is reported more than 48 hours after the initial occurrence of the Dispute Fabrico shall in its sole discretion choose whether or not to attempt resolution of the Dispute.

In addition, you may have rights to make a complaint to fair trading or consumer law bodies in relation to applicable consumer laws, including the non-excludable portions of the relevant Consumer Law legislation.

Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of India, excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. In the event of a Dispute, either party may file an action in the courts of India or pursue final and binding arbitration or other alternative dispute resolution as agreed upon by the parties. If either party elects to pursue final and binding arbitration, the venue of the arbitration shall be Chandigarh, India.

Any proceedings, including documents and briefs submitted by the parties, correspondence from a mediator, and correspondence, order and awards issued by an arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation set out in these Terms.

8. OTHER PROVISIONS

Claims of Copyright Infringement.

Claims of copyright infringement should be sent to contact@fabrico.in.

Grievance Officer.

For the purposes of Consumer Protection Act, 2019 and rules and regulations thereunder, the grievance officer of Fabrico shall be:

Plot No. 336, S.F. UDYOG VIHAR, PHASE IV GURGAON Gurgaon HR 122015 IN

Fabrico Cleaning Solutions Private Limited

E-mail: contact@fabrico.in

Phone: +91 120 682 445

Timings: 10 AM – 5 PM, Monday-Friday, excluding public holidays.

Notice.

Fabrico may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Fabrico by written communication to Fabrico's address at Plot No. 336, S.F. UDYOG VIHAR, PHASE IV GURGAON Gurgaon HR 122015 IN.

General.

You may not assign or transfer these Terms in whole or in part without Fabrico’s prior written approval. You give your approval to Fabrico for it to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Fabrico’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, Fabrico or any Third Party Provider as a result of the contract between you and Fabrico or use of the Services.

If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms, including any incorporated policies, constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. Nothing in this clause limits your rights as a consumer that cannot be excluded under applicable law, including the relevant Consumer Law legislation. In these Terms, the words “including” and “include” mean “including, but not limited to.”